Our Core Values

Seven values, one standard

Not Just Words on a Wall

Our core values define who we hire, how we work, and what we expect from every member of our team. They’re also part of every performance review.

Here’s what each one means when it’s your claim on the line.

Loyalty

Loyal to the firm, to co-workers, and to our clients.

For you: We have each other’s backs, and yours. The adjuster your insurance company sends works for them. We work for you.
Dedication

Dedicated to our cause and willing to go above and beyond.

For you: Your claim becomes our cause. Going above and beyond is part of the job, not a favor.
Strong Work Ethic

Willing to put in the time and effort to fight for the results our clients deserve. Always aiming to be the most prepared person in the room.

For you: We do our homework on your policy, your damage, and your insurer’s response before we push back.
Determination

Goal-oriented and strives for success.

For you: A low first offer is not the last word on your claim. We set the goal with you, then go after it.
Caring

Has empathy for clients and treats them the way we would like to be treated, aware of the stakes and there for clients. Clients are never just another number or file to us.

For you: We know what’s riding on your claim, so we keep you updated on your case and return your calls promptly. Our phone line is answered 24/7.
Growth Mindset

Strives for continuous improvement, both individually and for the firm.

For you: We keep learning from each case, and we aim to bring those lessons to yours.
Working Smart

Produces high-quality work by using tools and resources efficiently.

For you: On your claim, we cut wasted time, not corners.

I want this to be a place where people love to come to work, they’re proud of what they do, and they see each other as more than co-workers. I want everyone to feel like advocates for our clients.